10 Work From Home Online Chat Jobs (No Phone Required)

10 Work From Home Online Chat Jobs (No Phone Required)

Check out these 16 remote online chat jobs that don't require a phone if you want to work from home without spending all day on the phone. When you work from home, you can avoid long commutes and wear whatever you want.

What Is the Role of an Online Chat Agent?

Text-based chat discussions are used by online chat agents to provide customer support.

Successful live chat agents should enjoy working in a fast-paced environment with little downtime. They should be able to multitask because they will frequently have multiple conversations going on at the same time.

Online customer service jobs necessitate the ability to communicate professionally while adhering to proper grammar, punctuation, and spelling.

Some chat agent jobs do necessitate specific knowledge of the business and the chat platform. When looking for online chat jobs, look for companies that offer training and do not require prior experience.

All you need to be an online chat agent is a reliable internet connection, a computer, and, depending on the position, a phone and headset. You'll also find it easier to concentrate in a quiet environment.

Online chat jobs are not the same as virtual assistant jobs. VAs can assist with a wide range of activities, but they may also provide customer service such as answering emails and fulfilling orders.

You might also make appointments, order supplies, or manage social media accounts as a virtual assistant. The primary responsibility of an online chat agent is to provide customer support.

Some jobs may require you to work as a phone-based customer service representative. If you prefer talking to people over typing, these jobs may be a better fit for you.

10 Sites Where You Can Find Online Chat Agent Jobs and Get Paid to Chat

Many reputable companies hire virtual chat agents online. Working for a tech company may require specialised knowledge, whereas others may only require excellent customer service skills and an internet connection.

1. Accolade Support

Accolade Support employs customer service representatives who work as independent contractors. This means they are not eligible for paid benefits such as health insurance, paid time off, or a 401(k).

Instead, they have the freedom to work whatever hours they want. It is unclear what the pay is or how many hours per week are required.

Agents must have:

• An American accent
• Excellent customer service, written, and oral communication skills
• Attention to detail
• Technical support skills

Here are the technical requirements:

1. A headset
2. A PC with Windows 7 to 10 (Macs aren’t eligible)
3. Your computer needs to be hardwired to the internet.

2. Apple

Apple At Home Advisors assist Apple customers by answering questions and providing online chat support. Apple provides its at-home advisors with an iMac and a headset. You'll need internet access and a quiet workspace. The company will, however, reimburse a portion of your internet costs.

It is preferable, but not required, to have prior experience with Apple products such as iPhones and iPads. Apple offers training on the technical aspects of the latest Apple products as well as the Apple customer service approach.

Paid time off, product discounts, and free career development resources are also available through the Apple At Home Advisor programme. Apple has part-time and full-time At Home Advisor positions available. During the interview, you will learn more about the pay and benefits.

3. Asurion

Asurion is a phone insurance company that hires work-from-home customer service representatives to assist customers with claim processing and technical questions. Employees begin at $13.50 per hour.

The job requires:

• A high school diploma or GED
• Ability to work nights, weekends, and holidays
• Six months of experience in customer service
• Ability to pass a background check or drug test

You must also have a quiet working environment and high-speed internet. The remainder of the equipment will be provided by Asurion. There are also bilingual customer service positions available, but the pay is not specified.

4. Amazon

As Customer Service Associates, Amazon hires remote workers. Amazon currently pays $15 per hour plus benefits for work-from-home customer service employees as of March 2019.

Customer Service Associates in that role were expected to work 20 to 29 hours per week on average, but were required to be available up to 60 hours per week based on customer call and chat volume.

Customer service representatives at Amazon can expect to communicate with customers via phone, email, and chat. It's a fast-paced environment that necessitates a strong focus on the customer.

5. Uber

Uber hires Community Support Representatives all over the world to help customers with their problems over the phone, email, and chat. To work at Uber, you must be able to empathise with both riders and drivers. Uber is looking for customer service representatives who are fluent in both written and verbal communication.

When there is a high demand for support, you should expect to work evening or weekend shifts. Although a Bachelor's degree in Business, Communications, English, or Journalism is preferred, it is not required.

Uber Community Support positions are currently full-time office-based positions, not work-from-home positions.

6. Arise

Arise employs independent work-from-home chat agents to meet the chat needs of its clients. As a chat agent, you will provide customers with real-time support and troubleshooting.

You could work for a variety of companies that rely on Arise to provide them with skilled chat agents. Although Arise connects you with businesses, you work as an independent contractor. This means you have more options for the jobs you want.

Arise also provides online videos to help new contractors.

7. Best Buy

Best Buy employs full-time client service and customer support representatives to troubleshoot customer issues over the phone and through chat. You may occasionally respond to customers through social media platforms or the Best Buy forum.

Technical issues, questions about their local store, or issues with item delivery may arise for customers. Service representatives should feel at ease speaking with customers over the phone and through chat. At least one year of customer service experience is preferred.

Customer service representatives at Best Buy should be able to work a flexible schedule, including evenings and weekends. It prefers to hire agents who have prior experience with consumer electronics and troubleshooting.

Agents do not work from home, but rather in an office or a retail store. Although pay is not specified in the job posting, the average reported pay for Geek Squad employees[5] is around $11-$12 per hour.

8. Concentrix

Contentrix, formerly Convergys, specialises in developing a work-from-home workforce for sales and customer service positions. It is currently hiring for remote customer support positions in 35 states. Concentrix requires a computer, a secure workspace, and an internet connection. Additional requirements may apply to specific clients.

Concentrix employees start at $10 per hour and are paid every two weeks. Concentrix hires both full-time and part-time employees, and you can work up to 40 hours per week. When you're hired, you'll work out a schedule.

Concentrix offers both in-person and online training, which are both free. Concentrix evaluates you after training to ensure you are ready to work with customers.

9. OutPLEX

OutPLEX, formerly Talk2rep, provides customer support outsourcing services such as live chat and text support. The company hires work-from-home customer service representatives in the United States. You will resolve customer issues via email or phone with OutPLEX.

You must be able to type at least 30 to 50 words per minute with no errors in order to be considered for these online chat jobs. Online typing speed tests are available.

Your computer must be hardwired to the internet and run Windows (Apple computers are not eligible). You must also have a high school diploma or GED, be comfortable multitasking, be able to conduct independent research, and have excellent communication, spelling, and grammar skills.

10. The Chat Shop

Customers of The Chat Shop are represented by Live Chat Agents all over the world. Agents are trained by The Chat Shop, but you must be a native English speaker with excellent grammar and typing skills. Currently, only Florida, Georgia, Tennessee, and Texas are hiring.

You must also be a well-organized worker with the ability to multitask and learn new skills. Chat Shop representatives typically work 20 to 40 hours per week from home.

New agents must provide their own home office equipment, such as dual monitors and hard-wired internet. If you'll be using a laptop for work, you should also have an external keyboard and mouse.